Accenture + OpenAIQantas booking companion · concept demoReference preview · live connections pending
THE AIRLINE OPPORTUNITY

From “somewhere”
to the right flight.

Help travellers turn a spark of interest into a considered Qantas flight purchase. Trip ideas support the choice; the flight remains the product.

01

Discover where to fly

02

Confirm the flight details

03

Compare the fare value

04

Continue to Qantas

01

Make choosing a fare feel easier.

Cabin, price, stops and flexibility are different decisions. Explain the trade-offs using the conditions returned for the actual itinerary, then help the traveller choose.

Measure qualified fare selections and progression to booking.
Qantas source ↗
02

Turn inspiration into a flight choice.

A week in Australia could include two cities. Use the route idea to choose arrival and departure gateways, confirm the flight legs, then check matching offers and any Qantas Explorer eligibility. The idea itself does not establish Qantas service or availability.

Measure discovery-to-flight-search progression and relevant multi-city consideration.
Qantas source ↗
03

Make loyalty part of the decision.

Bring Frequent Flyer benefits and the different ways to use points into the booking conversation. Alex’s illustrative points-and-cash control makes the trade-off tangible before purchase; real eligibility and the final quote remain with Qantas. Explain what is included before suggesting another purchase.

Measure benefit understanding and progression to a relevant loyalty or reward path.
Qantas source ↗
04

Make the flight inclusions clear.

Explain seating, baggage and flexibility using the selected fare and applicable benefits. Check what is already included before suggesting an optional flight-related choice; never promise an unavailable seat, upgrade or benefit.

Measure understanding of fare inclusions and informed flight selections, alongside customer satisfaction.
Qantas source ↗
FROM INTENT TO A FLIGHT DECISION

Keep the context.
Make the choice easier.

Alex wants an unhurried Sydney trip for the family. Trip Preview brings the selected flights together; Journey Studio lets Alex explore the days ahead and an illustrative points choice before buying.

Explore Trip Preview

Personalisation with a purpose.

  1. Start from a prepared family trip, rather than asking Alex to begin again.
  2. Refine the journey by voice or text while keeping the flight decision in view.
  3. Compare an illustrative points-and-cash choice without spending points.
  4. Review actual eligibility, availability and the final offer with Qantas before purchase.
The linked preview and Studio use an agreed example, not live ChatGPT data transfer. Route ideas are not verified airline services or available seats. Voice and live fare checks require configured connections. These are opportunities to test with Qantas, not measured conversion claims.